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Customer Service Beyond Excellence For Services Sector Programme

THE UUM OYAGSB - MPC NATIONAL CUSTOMER CENTRIC ENTERPRISE TRANSFORMATION PROGRAM

The National Customer Centric Enterprise Transformation Program (NCCETP) is a national initiative that was conceptualized, developed and championed by Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia (UUM OYAGSB) to complement the efforts of the Malaysia Productivity Corporation (MPC). The NCCETP aligns with the national Services Sector Blueprint 2015 and enables the services sector to transform and build a service excellence culture all across the value chain for the competitive edge.

With customers as its core, the NCCETP is a tripartite Industry – University – Government collaboration aimed at developing: service frameworks; employee capabilities; and roadmaps for customer centric organisations to achieve service excellence. Focus areas include:

- Service Agility
- Customer Experience
- Service Leadership
- Service Standards
- Service Audits
- Customer Satisfaction Metrics
- Research

>> Download Programme Brochure <<

CALL FOR PAPERS: INTERNATIONAL POSTGRADUATE BUSINESS JOURNAL (IPBJ) – JUNE ISSUES 2017

International Postgraduate Business Journal (IPBJ) is an online, open access, biannual double peer-reviewed, international journal which publishes case studies and research works, that are innovative, conceptual, hypothetical and theoretical in its nature that provides an investigative acumen in the field of business. The case and papers are expected to provide vital insights on innovative concepts and issues that could lead to tough understanding and analysis of the key concerns which are part of the business.

The Scope of the journal covers the areas of business management which include among others, management, marketing, finance, economics, human resources management, international business, technology management and entrepreneurship and allied social sciences faculty.

Past Issues:
IPBJ Vol. 8 (2), 2016
IPBJ Vol. 8 (1), 2016
IPBJ Vol. 7 (2), 2015
IPBJ Vol. 7 (1), 2015
IPBJ Vol. 6 (2), 2014
IPBJ Vol. 6 (2), 2014

It's our pleasure in inviting unpublished Case Studies and Original Papers from Academicians, Industry Experts, Research Scholars and Management Consultant for our journal, that to be published in June 2017. The authors can submit the soft copy of the manuscript in M.S. Word format after preparing the same as per our submission guidelines of APA referencing style, at the email address editoripbj@uum.edu.my.

http://www.oyagsb.uum.edu.my/index.php/knowledge-gateway/ipbj

Expecting your valuable papers and case study contribution.

Any enquiries and articles submission should be addressed to:

Managing Editor
International Postgraduate Business Journal
Othman Yeop Abdullah Graduate School of Business
Universiti Utara Malaysia
06010 UUM Sintok
Kedah, Malaysia

Tel: 604 -928 7134/7114
Fax: 604 – 9287160
Email: editoripbj@uum.edu.my
Email: nurwati@uum.edu.my / noorhana@uum.edu.my

RENEWAL OF REGISTRATION FOR RETURNING POSTGRADUATE STUDENTS: SECOND SEMESTER JANUARY 2016/2017 SESSION (UUMKL)

TO ALL RETURNING STUDENTS (UUMKL)

Dear Sir/Madam

RENEWAL OF REGISTRATION FOR RETURNING POSTGRADUATE STUDENTS: SECOND SEMESTER JANUARY 2016/2017 SESSION

According to the University Rules and Regulations for Postgraduate Studies, candidates must register and pay the current fees within the first two (2) weeks of the commencement of the semester.

New semester and course registration can be done online via UUM portal. Students who fail to settle any outstanding amount due will not be able to access the registration system. Thus, candidates are advised to make the payment at least seven (7) days before the registration date. Registration system and student’s accounts can be accessed from http://umis.uum.edu.my.

Students are advised to strictly follow the dates below for registration purposes:

12th January to 29th  January 2017 : Registration for new semester (Activate student’s status)

12th January to 29th  January 2017 : Registration of courses (add and drop period)

12th  February 2017 : Last day for students to settle payment of fees for the current Semester.

Please be advised that the amount of tuition fees charged for this semester is subject to the number of courses registered and other recurring fees due.

Penalty RM200.00 will be charged if the full amount of fees charged for this semester is not settled by 12th February 2017. Students are strictly advised to apply for deferment of study if they could not settle the fees within the stipulated period. Students who are not active after two (2) weeks of the commencement of the semester will have their studies terminated.

Latest information about the registration, academic calendar and schedule of classes are obtainable from the website http://www.oyagsb.uum.edu.my.

Please ignore this letter if you have completed the programme of study and have fulfilled all the requirements for graduation.

Thank you.

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