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Postgraduate Talk Series

Aims:

  • Introduce postgraduate students to various research topics.
  • Introduce postgraduate students to various support services i.e. library service.
  • Foster academic engagement and intellectual discussion among the postgraduate students and the faculty members.

 

Poster

Customer Service Beyond Excellence For Services Sector Programme

THE UUM OYAGSB - MPC NATIONAL CUSTOMER CENTRIC ENTERPRISE TRANSFORMATION PROGRAM

The National Customer Centric Enterprise Transformation Program (NCCETP) is a national initiative that was conceptualized, developed and championed by Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia (UUM OYAGSB) to complement the efforts of the Malaysia Productivity Corporation (MPC). The NCCETP aligns with the national Services Sector Blueprint 2015 and enables the services sector to transform and build a service excellence culture all across the value chain for the competitive edge.

With customers as its core, the NCCETP is a tripartite Industry – University – Government collaboration aimed at developing: service frameworks; employee capabilities; and roadmaps for customer centric organisations to achieve service excellence. Focus areas include:

- Service Agility
- Customer Experience
- Service Leadership
- Service Standards
- Service Audits
- Customer Satisfaction Metrics
- Research

>> Download Programme Brochure <<

CALL FOR PAPERS: INTERNATIONAL POSTGRADUATE BUSINESS JOURNAL (IPBJ) – JUNE ISSUES 2017

International Postgraduate Business Journal (IPBJ) is an online, open access, biannual double peer-reviewed, international journal which publishes case studies and research works, that are innovative, conceptual, hypothetical and theoretical in its nature that provides an investigative acumen in the field of business. The case and papers are expected to provide vital insights on innovative concepts and issues that could lead to tough understanding and analysis of the key concerns which are part of the business.

The Scope of the journal covers the areas of business management which include among others, management, marketing, finance, economics, human resources management, international business, technology management and entrepreneurship and allied social sciences faculty.

Past Issues:
IPBJ Vol. 8 (2), 2016
IPBJ Vol. 8 (1), 2016
IPBJ Vol. 7 (2), 2015
IPBJ Vol. 7 (1), 2015
IPBJ Vol. 6 (2), 2014
IPBJ Vol. 6 (2), 2014

It's our pleasure in inviting unpublished Case Studies and Original Papers from Academicians, Industry Experts, Research Scholars and Management Consultant for our journal, that to be published in June 2017. The authors can submit the soft copy of the manuscript in M.S. Word format after preparing the same as per our submission guidelines of APA referencing style, at the email address editoripbj@uum.edu.my.

http://www.oyagsb.uum.edu.my/index.php/knowledge-gateway/ipbj

Expecting your valuable papers and case study contribution.

Any enquiries and articles submission should be addressed to:

Managing Editor
International Postgraduate Business Journal
Othman Yeop Abdullah Graduate School of Business
Universiti Utara Malaysia
06010 UUM Sintok
Kedah, Malaysia

Tel: 604 -928 7134/7114
Fax: 604 – 9287160
Email: editoripbj@uum.edu.my
Email: nurwati@uum.edu.my / noorhana@uum.edu.my

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