The Student Experience and Customer Care Unit works with staff and students across our University to develop new ways of enhancing your experience at Othman Yeop Abdullah Graduate School of Business (OYAGSB).

We are committed to providing a service which is friendly, helpful and responsive to your needs and do everything reasonably possible to ensure that your time in OYAGSB and UUM is as pleasant as possible. We endeavor to treat everyone with respect.  In addition, we will from time to time organize activities that could add value to the programmes that you enroll. In OYAGSB, we put emphasis on the students’ learning experience and your journey with us. To us, it is not about the certs that you receive during your convocation but more about the new people that you meet along the way, the activities that you participate and the lives that you touched. All these would enrich your student experience and you will leave us with fond memories.

You can expect our staff to be courteous, respectful and considerate at all times, and to respond to your enquiries promptly and efficiently.

In return, you can help us to accomplish this by treating our staff and fellow customers with respect and be courteous.

OYAGSB Customer Care Pledge

  • Customers come first
  • Pleasant
  • Respect
  • Caring
  • Prompt Feedback
  • Acknowledge
  • Exceed Customer Expectation
  • Service Improvement

Contact Us

There are several ways for you to contact us. Whatever way you choose, we are happy to hear from you.

For more information about our programmes and services, please contact us through the following avenues:


Contact Us

For more information about our unit, please contact us:

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Associate Professor Dr Zaemah Zainuddin

Director of Student Experience and Customer Care

Email: or


Let us know if there's anything else we can do.